Mission‑driven growth & CX

We help brands grow with clarity, speed, and care

Our team blends performance marketing, analytics, and customer support to drive ROI and loyalty — end to end.

3.2x
Avg. ROAS
98%
CSAT
24/7
Coverage
Our team collaborating

Our values

Principles that shape our work and your results.

Bias for action

We ship fast, learn faster, and keep compounding wins.

Own the outcome

We focus on business impact — not vanity metrics.

Trust & transparency

Clear SLAs, candid updates, and shared dashboards.

Kind, no‑ego team

We collaborate deeply with your team and customers.

Our story

NGN started as a small growth studio and support desk, and grew into a full‑stack partner for startups, SMBs, and enterprises across markets.

2019 — Launched as a two‑person consultancy
2021 — Added 24/7 CX coverage & QA program
2023 — Built creative & CRO capabilities
2025 — Serving clients across 6 time zones

Leadership

Founder & CEO
Aarav Mehta
Founder & CEO

12+ years in growth and CX. Ex‑SaaS operator. Loves clean dashboards and kinder support.

Head of Marketing
Sara Kapoor
Head of Marketing

Performance marketer with a soft spot for UGC systems, testing matrices, and thumbs‑stop scrolls.

Head of CX
Omar Hassan
Head of CX

QA nerd and helpdesk whisperer. Loves clear macros, neat SLAs, and happy customers.

You’ll be in good company

We work with growth‑minded teams across SaaS, eCommerce, and services — from pilots to scale‑ups.

  • Data‑driven reporting and shared dashboards
  • Security & privacy practices with least‑privilege access
  • Documented SOPs, SLAs, and QA calibration
40+
active clients
98%
avg CSAT
6
time zones
24/7
coverage
3.2x
avg ROAS
90d
to impact

We’re hiring kind, curious builders

Remote‑first. Great teammates. Real impact. See open roles.

Open roles

Shortlist of current priorities — send your portfolio anyway.

Performance MarketerRemote
Paid Search + Paid Social | 3–5 yrs
CX Team LeadRemote
Zendesk/Freshdesk | 4–6 yrs
Analytics EngineerRemote
GA4/GTM/BigQuery | 3–5 yrs

Where we work

Remote‑first with hubs in New York, Dubai, and Bengaluru. Coverage across the Americas, EMEA, and APAC.

  • Support hours: 24/7 for Scale, business hours for Essential
  • Languages: EN (default); HI, AR, ES, FR on request
  • Security: MSA/SLA available for enterprise

Say hello

Tell us what you’re building — we’ll share a 90‑day plan. Or message us on WhatsApp.

Book Demo
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What you’ll receive
  • Tailored channel roadmap & budget plan
  • Tracking plan & dashboard template
  • 90‑day experiment or CX rollout plan
3.2x
Avg. ROAS
98%
CSAT
24/7
Coverage